Terms and Conditions
Barefoot Traveller Ltd T/A Barefoot Traveller, Registered Office: Albany Chambers, 26 Bridge Road East, Welwyn Garden City, Hertfordshire, AL7 1HL, United Kingdom
Registered in England No. 3678086; VAT Registered 104407066;
All our air holiday packages shown are ATOL protected by the Civil Aviation Authority. Our ATOL number is ATOL 10574 All other holiday packages and accommodation only bookings are protected by the bond we hold with ABTA Y6014. In the unlikely event of our insolvency, the CAA will ensure you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website www.atol.org.uk or ABTA website www.abta.com.
Once you have chosen your selected holiday arrangements please inform a member of our team. We will confirm our acceptance of your booking in writing and it is from this point that a contract comes into existence between us. You must be at least 18 years old. Once you have made a booking with us you are deemed to have read and accepted these booking conditions and that you have the authority to accept and are accepting the terms of these conditions on behalf of all persons in the party. A copy of our booking conditions is available at any time on our website and on our documentation sent to you.
When a booking is made all details will be read back to you. Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details will incur the charges stated below. Please ensure that the names given are the same as in the relevant passport. Any dietary, equipment rental, assistance requests should be made in writing on the booking form. If you are celebrating a special occasion please also let us know and we will do our best to make sure you requests are met.
When you make a booking you must pay a non-refundable deposit of 20% of the total holiday value to be sent with a completed booking form. In the case of some Liveaboards or Hotels this deposit may increase as per their terms and conditions. Similarly some airfares may be based on instant purchase tickets whereby full payment for this element of the holiday package will be required in accordance with the terms and conditions by the individual airlines. You will be notified by a member of our reservations staff if the above is applicable to your booking. The balance of your holiday is payable ten (10) weeks prior to departure. If the deposit and/or balance is not paid on time, we reserve the right to treat the booking as cancelled. If a booking is made within ten (10) weeks of departure, full payment is required immediately.
Payment mode: Bank transfer (please find below our bank account details), credit or debit card are accepted, however, the following transaction fees are applicable for payments made by credit card. Note: Debit card payments will NOT incur any transaction fees. Cheques should be made payable to Barefoot Traveller LTD – please allow 5-8 working days for clearance.
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The price of your holiday is based on the currency exchange rate at time of quotation. We reserve the right to correct errors quoted at any time prior to confirmation of your holiday. The price of your holiday is subject to surcharges at any time due to currency fluctuations, tax increases, fuel surcharges, scheduled airfare changes and government action. You will be notified of any increase in price due to these circumstances. Surcharges up to 2% will be absorbed by Barefoot Traveller. If the surcharge is greater than 10% you are entitled to cancel your booking (within 14 days of revised invoice) and receive a full refund on monies paid to us or book another holiday with Barefoot Traveller. Surcharges will not be levied within 30 days of the start of your holiday. The price of your holiday includes £1 pp for the ATOL Protection Contribution (APC) paid to the CAA.
It is a condition of booking that all passengers be fully insured for the duration of your holiday. This is mandatory and you must supply us with your insurance policy details in order to travel with Barefoot Traveller. It is your responsibility to ensure that the insurance policy you purchase is adequate for your particular needs. (eg. diving / medical / repatriation).
Alterations by the Client
All requests for alterations must be confirmed in writing by the client. An amendment fee of £30 per person per alteration will be charged. Higher charges will apply if the documents have already been issued as certain arrangements can not be altered after the reservation has been made and may incur a 100% cancellation charge. If the client decides to alter travel arrangements whilst abroad, Barefoot Traveller accepts no responsibility for any extra cost that may arise or any difficulties that may occur as a result of the holiday having been altered or changed. No credit or refund is possible for any unused service included in the cost of the holiday.
Alterations by Barefoot Traveller
In the event of the company having to alter, amend or cancel the holiday on or before the date balance is due, you will be offered a choice of an alternative holiday at least comparable to the standard you booked. If this is not acceptable the company will refund you in full. We will not cancel your travel arrangements less than 8 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance.
Please note that carriers such as airlines may be subject to change and Barefoot Traveller cannot be held responsible for any delays, schedule changes or cancellations made by the airlines or in particular, Liveaboard trips which are subject to a minimum number of passengers confirmed on a trip and whose schedules can change.
Cancellation by the Client
Any cancellation by the client must be advised to Barefoot Traveller in writing as soon as possible. The following charges will be payable by the clients on individual bookings: (*)
- - More than 70 days prior to departure: Deposit forfeited
- - 70 – 55 days prior to departure 50% of full holiday price
- - 54 – 31 days prior to departure 75% of full holiday price
- - 30 – 0 days prior to departure 100% of full holiday price
Insurance premiums are non refundable. In addition to the above cancellation fees, some airfares may be based on instant purchase tickets or ticketing deadlines soon after purchase. If a booking is made on such a fare, full payment for the flight or flight inclusive element of the package will be required in accordance with these restrictions and these are non refundable upon cancellation at any stage.
(*) Group bookings will vary depending on the nature and numbers of the cancellation.
Any problems or dissatisfaction should be brought to the immediate attention of the local supplier to enable the matter to be rectified as soon as possible. In the unlikely event of the matter not being resolved satisfactorily, then you should write to us within 28 days of your return so we may further investigate the matter.
Conditions of Carriage
This brochure is issued as the sole responsibility of the tour operator. It is not issued on behalf of and does not commit airlines therein or any airlines whose services are used in the course of tours. The responsibility of the IATA airlines in conjunction with the tours of this brochure is limited to the carriage of passengers and their baggage in accordance with the condition of carriage of the participating airlines.
Passports / Vaccinations / Visas / Travel Advice
All passengers must be in possession of a valid 10 year passport with a minimum of six months remaining validity from return date. For most of the destinations we feature, European Union passport holders do not require visas. It is the responsibility of the traveller to check with the relevant embassy or consulate of the country you are visiting to check necessary documentation. Travellers must also conform to the health regulations regarding vaccinations to your chosen destination/s. Up to date advice can be obtained from your GP.
Travel safe – know before you go. Up to date information can be found on the Foreign & Commonwealth Office website www.fco.gov.uk
Your travel documents will be dispatched to you approximately two weeks before departure. For reservations made after this period documents will be dispatched once payment has been received and cleared. The documents will be sent by Royal Mail and may need to be signed for by the addressee.
Responsibility of the Client (Passports/Visas/Vaccinations etc)
Passports, visas, health certificates, international driving licenses or other travel documents required for your holiday must be obtained by the client, whose responsibility it remains to ensure that these are all in order and meet any additional costs incurred as a result of failure to comply with such requirements. No credit refund is possible for any unused services included in the basic holiday price or for any loss, mislaid or destroyed travel documentation. The client is responsible for checking in at the correct time. Barefoot Traveller cannot accept responsibility for clients missing flights as a result of late check-in.